Imagine buying a Ferrari, then driving it 15 mph because that’s how you’ve always driven. Sounds ridiculous. But I think we’re doing something similar with technology.
We’re asking too much of technology. And maybe too little of ourselves.
Take appraisal reviews. Parachute can scan a 200-page appraisal and surface numerous valuation issues. Pretty remarkable.
But some reviewers still open the PDF, start on page one, and then plow their way through to the addenda, following a 20+ year old process.
We upgraded the technology but I think what we need to do now is upgrade ourselves.
Of course, the problem goes both ways. Technology companies, including Realwired, love demonstrating what their products can do. Customers care about what those products actually accomplish.
Easy to use and easy to get value from are two different things. Both matter.
There’s a sweet spot with AI. On one end, you’ve got the reviewer who trusts everything AI says. No questions, no critical thinking, no reps. No bueno.
On the other end, you’ve got the veteran reviewer with arms crossed, convinced 30 years of experience beats anything else.
Both are leaving enormous value on the table.
The opportunity is in the middle. A reviewer who embraces the technology, understands its limitations and adds their own special sauce. They distinguish a genuine collateral risk from a meaningless technicality.
AI can identify a questionable cap rate. Experience determines whether it matters.
Our goal with Parachute is to improve review SLAs by 50%. But achieving requires rethinking how reviews get done while maintaining sound judgment and review quality.
The goal is to make reviewers better, not just faster. It will result in having conversations with your review team and setting out a new playbook.
The Ferrari is ready.
The question is whether we’re willing to drive differently.